Terms and Conditions,

Terms and Conditions
We agree to hire the Equipment detailed on the Quotation (and/or) Invoice to you on these Terms and Conditions of Hire and any other supplementary terms noted on the Quotation / Invoice and supplied with the Equipment.

Definitions
In this agreement “we/us/our” refers to Memories 4R Kidz Parties & Entertainment Services trading as Memories 4R Kidz party Hire and “you/your” refers to the customer whose name and details appear on the invoice and/or any other person representing the customer and acting on his/her behalf.
“Equipment” refers inclusively to any and all items hired to you by us.

Special Conditions related to COVID-19
It is the Client’s responsibility to check and comply with all Government directives in relation to COVID-19 regulations in relation to gatherings and social distancing and any subsequent fines are the sole responsibility of the Client.
We take our responsibility for COVID-19 precautionary measures seriously and comply in full with measures relating to cleaning and sanitization of our rental products. In addition all our team members wear masks in accordance with Government directives. Gloves will be worn upon request.

Hire Period

Hire of Equipment is on a “same day” basis. In the event of 24 hour hire, additional hire charges will apply if items are not returned within the 24 hour period.
The hire period will commence from the time the Equipment is delivered by us to your premises or the nominated location of the event, or the time of scheduled collection from our collection point. The hire period shall terminate upon collection of the goods by us or return of the goods by you to our premises at the agreed time.

Hire Charges

You will pay the hire charges as detailed on the Quotation or Invoice in return for hiring the Equipment from us. Any delay in returning the Equipment by the scheduled or agreed time will incur additional hire charges.
If you delay returning the Equipment at the agreed time and it is booked by another client, you agree to pay the additional hire charges plus the value of the other clients Booking which we are unable to fulfil due to the delay.
Extra charges will apply for extension of time for any crew-based services on a INR 000 per hour (or part thereof) basis, for example for extension of time for Bouncy Castle.

Refundable Bond

We reserve the right to charge a Refundable Bond on any booking irrespective of the number of items hired or the value of such items. A Refundable Bond if applicable will be detailed on the Quotation / Invoice.
The Bond is payable with the Invoiced amount for the Booking and will be refunded to you within three days of the Equipment being returned clean, in good order and working condition with no missing pieces or parts.
If the Equipment is not returned in accordance with these conditions, we will retain part or whole of the Bond.
If the Bond payment is not sufficient to cover the cost of cleaning, repair or replacement of the Equipment, you agree to pay the remaining cost, which will be invoiced to you and charged automatically via your previous payment method.

Deposit / Booking Confirmation
Full payment is required upon confirming the Booking if the total amount is less than INR 10000 or if the party date is less than ten days in advance.

For Bookings more than 10 days in advance, we will Invoice you approx. 50% as an advance payment to confirm the Booking.
Balance payment is due no later than three days in advance of the party date and you authorise us to process the balance payment directly to your original method of payment unless you advise us of an alternative card.

Cancellation & Amendment

Bookings can be amended ONLY up to three days prior to the event date.
Cancellation more than one week ahead of the event date will be refunded in full (less any fees paid by us to the payment gateway).
Any cancellation within one week of the event date is charged at 50% of the Booking value.
Any cancellation within three days of the event date will be charged the full Booking value.
The reason for the cancellation is irrelevant, this incudes cancellation due to sickness or poor weather conditions.
Date changes / postponement can be made based on future availability with no penalty provided we are advised at least one day in advance of the party date.
In the event of a technical or equipment failure that cannot be rectified, we will make every effort to substitute Equipment where possible however cannot guarantee replacement products will be available. Our liability in this event is limited to a full or partial refund of applicable hire charges.

Payments & Refunds

We accept payments in INR (Indian Rupee) only.
All Payments must be made via Check, Cash or Bank Transfer. We will send you a link via email to make the payment. We do not accept cash payments on the day.
Refundable Bond refunds will be processed online to the customer’s account.
Bond charges or charges for missing or damaged items or extension of time services will be Invoiced to you and you authorise us to process this directly to the client / client original method of payment.
Refunds due to cancellation will be done only through the original mode of payment.
We do not accept Refunds for any hired items not used unless the item is faulty or not fit for purpose. See “Customers Responsibilities” section below.

Delivery and Pick-up

For Bookings over INR 20000 to residential premises we deliver and set up for free within Goa
We deliver your items in one shipment only, allowing time prior to the party for setup. We are unable to offer multiple shipments / deliveries on the same day.
For Hotels and other Commercial locations, including residential premises situated within Hotel buildings or premises, we charge a Delivery Surcharge where it is deemed that the delivery will be complex or time consuming.
For locations outside Goa, a Delivery Surcharge will apply based on the location.
We will pre-arrange delivery and pick-up dates and times with you. If for any reason you are not available or present at the pre-agreed time, please notify us well in advance to allow alternative arrangements.
If there is disruption to the delivery or pick-up process caused by you, a fee of INR 1000 will apply for a rescheduled delivery or pick up.

Specific Conditions for Outdoor Cinema Hire

The outdoor cinema can only be used at night or once the sun has gone down.
The inflatable cinema screen must not be sat on, jumped on or climbed on in any way. The centre screen must not be touched or marked in any way.
You agree to provide your chosen movie fully downloaded onto a device that is HDMI enabled and we will provide the HDMI cable to connect to the projector.
Our normal pickup time for the Cinema is 9.00pm. If you require later than this, please request at the time of Booking. An additional charge of INR 000 will apply for any pickup after 10.00pm.
We will provide an extension cable of up to 10 metres in length. If the power source for the projector and speaker is located more than 10 metres from the desired location of the Cinema, you agree to provide an appropriate extension cable for this purpose.
In the event of a technical or equipment failure that cannot be rectified, we will make every effort to substitute Equipment where possible however cannot guarantee replacement products will be available. Our liability in this event is limited to a full or partial refund of applicable hire charges.

Customer’s Responsibilities
You agree to carefully inspect the Equipment when it is delivered or collected and if there is any damage or missing items to advise us immediately. We cannot accept responsibility for shortages or claims after you have taken possession.
You are responsible for ensuring that the Equipment is suitable for the age and skills of the children using them. You must ensure that all children using any Equipment supplied by us are supervised at all times.

You must take proper care of the Equipment and indemnify us against any damage or loss or theft.
You agree to set-up, use and dismantle the Equipment in accordance with the instructions for use provided by us (where applicable).

Damage to Property and/or Person

You accept responsibility for the loss or accidental damage to property and/or injury to any person/s resulting from the set-up, use or operation, and dismantling of our Equipment and indemnify us from any claims that may arise from any person/s.
Any damage that can be repaired will be done so cost-effectively.
If any Equipment is stolen, destroyed or irreparably damaged from any cause whatsoever, you will pay the replacement value as determined by us and invoiced to you.
If individual parts are missing or lost, the cost of part or whole product will be charged.
These conditions apply irrespective of whether our crew are in attendance (including but not limited to or assisting with Technical Equipment).
An Administration fee will apply to any Damage or Shortage Charges, minimum INR 000 and may be higher depending on the complexity of time and costs incurred in arranging the repair or replacement.
Any damage or shortages will be identified by our team within three days of the return of the Equipment, and advised to you as soon as practical. We cannot undertake to show you any damage before we leave your premises.

Privacy Policy
The terms and conditions outlined in our “Privacy Policy” displayed on the Memories4rkidz.com website form part of the Terms and Conditions of Hire.

Website Terms of Use
The terms and conditions outlined in our “Website Terms of Use” displayed on the Memories4rkidz.com website form part of the Terms and Conditions of Hire.

Variation
We reserve the right to amend or update these terms and conditions as required.