FAQ's
It is most desirable to set up inflatables on grass but not always necessary. A castle can be set up on concrete or tarmac but this will have to be discussed beforehand – hard abrasive surfaces are not great for the Castles. It is you the hirer’s responsibility to notify us by email if you wish the inflatable to be set up on any surface other than grass. We will usually arrange for a site visit to ensure this is possible – if so then we will need to provide thick groundsheets and we will need to drill thunderbolts into the hard surface to anchor the inflatable down safely. It will leave a small hole from each bolt. You can fill it with coloured mastic if required. We do not except or take absolutely no responsibility for any damage at the time caused or at a later date, due to drilling a hole for the bolts
Yes, our bouncy castles can be inflated indoors – we will provide sandbags to hold the bouncy castle down. You will need to check the ceiling height of the venue and just let us know.
You will need to allow adequate space around all sides of the castle (including overhanging tree branches) – if you are in any doubt as to whether you have enough space please discuss this when booking as we can come to visit the proposed site prior to booking. You will also need to provide adequate access to the site, the castles are delivered on a sack barrow so 3ft minimum width is required. If access is through your property please let us know when booking the castle. We cannot be held responsible for any damage incurred whilst wheeling the castle though your home
If we arrive and the garden/venue area is too small or not suitable or safe for the product ordered, then we will charge you only 100% cancellation of the hire fee. After all we would of lost the hire due to your own mistake.
We still have to pay our staff to attend and fuel costs. Plus we also lose out on the full hire when we could of booked it out to some one else who has taken the time to measure the area or clean and prepare the area. Ask us for our advice prior to delivery if not sure on what is needed to be done. If not sure email us a couple of photos of the area and we will advise!
We welcome the party in any venue; house, flat, church hall, garden, any space provided…
No Please! Do not attempt to move the jumping castle once set up due the safety requirements.
