FAQ's

It is most desirable to set up inflatables on grass but not always necessary. A castle can be set up on concrete or tarmac but this will have to be discussed beforehand – hard abrasive surfaces are not great for the Castles. It is you the hirer’s responsibility to notify us by email if you wish the inflatable to be set up on any surface other than grass. We will usually arrange for a site visit to ensure this is possible – if so then we will need to provide thick groundsheets and we will need to drill thunderbolts into the hard surface to anchor the inflatable down safely. It will leave a small hole from each bolt. You can fill it with coloured mastic if required. We do not except or take absolutely no responsibility for any damage at the time caused or at a later date, due to drilling a hole for the bolts

Yes, our bouncy castles can be inflated indoors – we will provide sandbags to hold the bouncy castle down. You will need to check the ceiling height of the venue and just let us know.

You will need to allow adequate space around all sides of the castle (including overhanging tree branches) – if you are in any doubt as to whether you have enough space please discuss this when booking as we can come to visit the proposed site prior to booking. You will also need to provide adequate access to the site, the castles are delivered on a sack barrow so 3ft minimum width is required. If access is through your property please let us know when booking the castle. We cannot be held responsible for any damage incurred whilst wheeling the castle though your home

If we arrive and the garden/venue area is too small or not suitable or safe for the product ordered, then we will charge you only 100% cancellation of the hire fee. After all we would of lost the hire due to your own mistake. We still have to pay our staff to attend and fuel costs. Plus we also lose out on the full hire when we could of booked it out to some one else who has taken the time to measure the area or clean and prepare the area. Ask us for our advice prior to delivery if not sure on what is needed to be done. If not sure email us a couple of photos of the area and we will advise!

We welcome the party in any venue; house, flat, church hall, garden, any space provided…

No Please! Do not attempt to move the jumping castle once set up due the safety requirements.

Our soft play and activity soft play equipment is suitable for 0-3 year old’s. However, our bouncy castles range from children, teenagers and up to adults. See each product details – description for the suitable age groups and what you get before booking as all castles are different.

Should the unfortunate arise and you wish to cancel your booking then you will need to contact us immediately by phone.

Bouncy Castles Only: No charge is made for any cancellation due to bad weather. It is not desirable to hire castles in wet conditions or when it is extremely windy. Most of our castles have rain covers (if you require a rain cover please state this when booking the castle), which will be suitable for light rain showers or drizzle, but not heavy downpours of rain (the rain cover will sag in the middle and start to drip through!) If you wish to cancel your booking due to bad weather conditions please give us as much notice as possible, preferably before 9am on the day

Please give us a call if your needs change we are happy to change your order based on equipment availability. The earlier you call, the greater the selection

Remember the inflatables and equipment cannot be operated in wind over 30kmh or in the rain. Memories 4r Kidz reserved the right to cancel a reservation for safety reasons. If the event must be cancelled due to bad weather, we can reschedule to another date, we don’t refund deposits under any circumstance, and your deposit can be used within 1 year with an additional 5 % discount. (Please call us the same day of your even before 8 am if your event is earlier you must contact us 6 am, we don’t accept calls one day before). There are no refunds after the inflatable or equipment is delivery or set up. Please call us for more details about cancellation policy.

The rental period minimum is 4 hours to full day for an extra an extra charge. Just Contact us for any special inquires you might have. We as a company are very flexible with our costumers! .We can also set up for an overnight occasion or a multi-day rental

Yes! We deliver all of our equipment and also pick it up & take it down at the end of your event. This service is “not included in your rental price” the time for Set-up takes approximately 15 to 30 minutes per item. After we set up we will inspect the equipment for safe operation and go over all the rules and regulations with the responsible party. Very important we’ll need to know in advance of any special access instructions for the setup area. For example; stairs on entry, entry through a doorway, gate on entry, if the unit will be set up on grass or concrete also if your event is public or private or if the set up will be in a public park , school, parking lot , community centre, street or a backyard.

Yes, For set up at venue’s you will need to take two forms of I.D to show our staff on delivery, photo I.D and recent address I.D. utility bills with in 3 months are acceptable with a driving license or passport. NO I.D – no set up.

Hopefully this doesn’t happen, no reason why it should with full adult supervision and correct use only, but in the event that it does, you (as the hirer) with incur a charge for cleaning the items/s or repairs to the item or replacing it if can not be repaired to look as it was.

Have cash payment ready! Have a clear access to where the inflatables or soft play equipment is to be set up. Include clearing side walk ways – move all bins, bags of rubbish. We need to get a trolley through. Clear of any dog foul, stones, washing lines and poles etc. My staff are not there to do this for you! The ground/floor space should be a flat and an even surface with no mud or earth, clear of any sharp objects, toys, trampolines, slides etc. We will be able to set up more quickly and enable you to get on and enjoy the hire if you make sure the area is fully clear before our arrival. Any outside space MUST be clear of dog, foxes, cats (or any other) faeces and we reserve the right to refuse delivery if the area is not suitably clean or prepared. Grass to be cut before delivery, with no loose grass on the ground please. We supply all you will need for the castle. All you will need to provide is a 240 volts mains power supply (a normal domestic socket). If you do not have a power supply for the castle you will need to hire a generator, which we can supply for an extra 5000.

It is the customer’s responsibility to make sure that children are under constant supervision while using the inflatables

You are responsible for the security of the equipment, end for the duration of the hire, provision of a safe electricity supply, safe operation of the equipment. If you feel that you are unable to provide constant adult supervision then, given sufficient notice (normally minimum 7 days’ notice and subject to staffing availability) we can provide supervision for you (this is a chargeable service – please contact us for more details).

If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the jumping castles before the delivery person leaves, and note any problems.

Deposits: All pre-paid deposits for bookings will not be refunded if you cancel. Please don’t ask as refusal often offends. Deposits can not be transferred to a different date. The deposit will be lost for us holding your product from some one else booking it on the date you requested along with our admin fee and having to re hire/loss of hire. If you cancel with less than 48 hours notice, then we will charge you 100% of your booking cost as your cancellation fee. After all we would of lost a hire for holding the item/s for you! If you cancel on our arrival you will be liable to us for 100% of the full payment. On our arrival if we have to cancel your booking for any genuine reason, (i.e if garden/hall is not big enough, includes castle not fitting, you double booked, changed your mind, unfit garden, not as described on booking form, forgot to cancel etc) we will charge you 100% of the hire fee for loss of hire, loss of travel time and staff wages, admin and delivery costs. Rain ‘On The Morning Only’ Cancellation: If raining, you can phone to cancel your booking on the morning, before your driver arrives. You will not be charged for the remaining amount owed. Note; it has to be raining and not just expected as we all know the weather can change from day to day prior. You will lose any deposit made for holding your items. If you go ahead with your hire, we would not be held responsible due to bad weather as this can change through out the day. Full Payments only: If pre paid in full via card/bank payment and you need to cancel before 48 hours of your hire. We will be happy to transfer your payment to a future date only once, within ’30 days’ No refunds given. If a refund under ‘really critical/serious exceptional circumstances’ is agreed by management then we will deduct 40% booking fee, includes admin, handling fee and for the item/s being held stopping some one else from booking them, from the amount paid when you booked. Please have CASH ready on delivery – no payment – no equipment. (Unless pre paid in full) Management will have the final decision.

We have full click Terms & Conditions of Hire which you are obliged to abide by should you wish to book with us via on line or telephone and email. We pride ourselves not only on providing at children’s parties with top quality Soft Play and Inflatable fun and Games, but also on the safety of our clients come’s first. This is why we would ask all clients to adhere to our terms and conditions to ensure that everybody using our Soft Play, Inflatable Bouncy Castles is not only having a good time, but are also remaining safe at all times.

9 Holes requires 1000-1800 Square Feet to fit a small party of 20-30 people. Additional guests require a larger sized playing area so the holes can be spread out. A 9 Hole set up looks nice in an elementary school sized gym.

We can set up Mini Golf “pub crawl” style by distributing holes around the building or property where they fit best. i.e. 3 Holes in the garage, 4 in the basement, and 2 in the family room where the party congregates.

Typically we assemble the course over the yard areas close to the driveways or street access for several reasons. First and foremost, this allows us to discreetly dismantle and pick up the course with little disruption if the event continues past the rental. There are 30 pieces necessary for us to build our 9 hole course on location which makes for many trips across your yard. Course pieces range in weight from 15 kg to 30 kg, so we do not carry them for long distances.

We recommend our Mini Golf courses for kids aged 6 thru adult. Preschoolers enjoy the mini golf with the assistance of an adult, however some may still be developing the necessary skills to golf on their own.

A group of 4 adults playing together on the course take about 15-20 minutes to play 9 Holes. We usually do approximately 100 players per hour at large scale events. We recommend 18 holes if: All guests are adults. If you have a very large events (200 to 1000+) You wish to run two 9 Holes courses simultaneously You REALLY love golf

Our mini golf courses attends many different events! Birthday Parties for kids as well as Adult Parties, Family Picnics, Weddings, Company Picnics, Corporate Team Building Days, “real” Golf Tournaments as an activity for guests not golfing at the event, Community Events, Class reunions, School fun days, Grand openings, Retirement Parties, Fundraisers, Summer Camps, Bar/ Bat Mitzvahs, and more!

The 9 Hole Mini Golf course requires a minimum of 90 minutes set up time before the party and 60 minutes for breakdown of the games. This is important information for those who rent facilities for their event and need to plan for their rental time.

On our standard 9 holes we have obstacles such as: Castle, Loop, Hills, Sand Trap, Water Hole, Bridge, Lighthouse, Long Shot, Pyramid, The Wedge, U-Turn and more in the development.

Holes measure between 8 and 16 feet in length and 2 to 3 feet in width. All necessary score cards, putters, and pencils are included with the course.

In the event of rain, clients choose a variety of solutions to meet their individual needs. Some of these options include renting a large tent from a rental company, moving the party to an indoor location (garage, rented hall, walkout basement, etc.), changing the start time of the party to the predicted best part of the day, proceeding in the rain, or picking a rain date. Our courses are weather proof. We continue on in most weather conditions except dangerous weather (lighting/thunder, blizzard etc.).

Pricing is based on travel time, the type of event you are hosting and your set-up requirements. We are based in Agaciam Goa that is in the center of Goa, Your quote includes our estimated fuel costs and travel time, staffing needs for your event, your rental length, and any special circumstances that make your set-up “non- standard” (flights of stairs, elevators, rough terrain etc). For more information about our standard vs non-standard set-up procedures please Contact Us.

For most events, we bring your golf course and assemble it as we feel best suits your event based on the AGES of your players, number of players and event space you are using. It is easiest for us to decide on-site the day-of your event. We do offer CUSTOM planning in which we meet in advance to plan out your choices and placement of your golf course. This service is typically geared for more elaborate events such as weddings. This service will increase your golf price by about 30%.

We need to know the following information to give an EXACT PRICE: Location (Location & place of event) Would your location be considered a STANDARD SET UP? Standard Outdoor Set up: We can drive to the set up location and off load where we are setting up. Max walking distance is 100 feet. Set up in ONE location. (example: we can drive out onto the field to do the set up) Standard Indoor Set up: Ground level. Parking at the entrance to the door of the set up room. No Hallways. No stairs, with the exception of the curb. Set up is in one location. (example: parking is available next to door that opens into the gym ~ entire course is in the gym) If your location would NOT be a standard set up, please contact us and we will send over additional questions about the location so that we may assess the time and labour necessary for set up and break down.